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Astonished clinician’s poem captures feelings about her friend, Flo

Lisa Taylor


Clinicians often tell us that after being disappointed with technology initiatives, at first they take a cautious approach with Flo, but Flo soon captures their hearts and minds.

Seeing is believing and when the evidence of her impact on patient engagement is seen over and over again, delivering  positive changes in motivation and ability to self-care, apprehension gives way to confidence. 
We are always delighted to hear these real world stories backed by genuine evidence from clinical practice and they are told with such passion.   We really can’t help but be emotionally moved by them. 

However Jill Hyden, ILCT Team Leader at Staffordshire and Stoke-on-Trent Partnership Trust went just one step further, documenting what it meant to go on a Flo journey.  So with Jill’s kind permission, reproduced across the page is her team’s story about  ‘our friend Flo’. 

The NHS is a magnificent beast

It has a duty to care, at the very least

Demand is high, finances low

We have to look, where new seeds we can sew

Now we’re a team who embrace new ideas

Despite all our IT fears

To provide great care yet promote independence

Any good ideas we’ll take in abundance 

A new system called Flo had been introduced

So nursing time could be reduced

Give patients confidence to manage their condition

Without it being a nursing omission

We had a patient who just needed support

To administer her insulin, she’d already been taught

2 visits a day was what was required

Until this new system we acquired

A bit of persuasion, decision is made

Our nursing care will get an upgrade

Patient’s permission granted, to share information

No turning back now, we’re in for the duration

Unsure, but we’d give it a go

But who was this lady called Flo

Technology – we were a bit apprehensive

At this alternative way of care to give

Late Friday afternoon, friendly voice in my ear

Instructions given were really clear

Don’t give up we’re nearly there

Mission accomplished, I was astonished to be fair!

A simple text was all it took

Our visits reduced, we were off the hook

Blood sugars monitored, insulin taken

A new era of confidence was awaken

Independence gained, a new lease of life

No longer tethered together, like husband and wife

Freedom for the patient, time gained for the team

Worked like magic, just like a dream

Providing quality care which is cost effective

Is the type of care we all aspire to give

Despite the challenges we had to try

Sink, swim, or we might even fly

So if you’re thinking about trying Flo

Go ahead and give it a go

Mighty oak trees from little acorns grow

So spread the news about our friend Flo

By: Jill Hyden

Jill’s team in Great Wyrley implemented Flo as part of their diabetic pathway and saw their patients renew their confidence in their diabetes management whilst releasing an average of 90mins of nursing time each day for one particular patient. 
Insulin Prompts and Blood Glucose Monitoring (E018)

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